If your venue is within 12 km of where we are located in Lyndhurst, you do not have to pay for the kilometers
Please factor in the price of packages as it includes petrol, tolls, staff time & late pick-up fee if your event is held in the evening.
To ensure the safety of both our team members and your pets, we kindly request that all animals be securely restrained or kept in a separate area away from the work site for the duration of our visit.
Unrestrained pets may pose a safety risk or cause delays. If pets are not secured upon arrival, we reserve the right to reschedule the service and/or apply a rescheduling fee.
Agapi Mou Events is not liable for any accidents or injuries resulting from unsecured animals during service visits.
CANCELATIONS
Non-refundable deposit of$100when you book to secure your booking, as this covers the time corresponding with you and holding items aside.
If your event is cancelled or rescheduled to a new date due to unforeseen circumstances (pandemic), your original items may not be available on your new date. If this occurs, then you will be offered a creditor a chance to choose other items for your new date to the value of the same amount you have already paid. This will be a discretion based on the circumstances. NO REFUND WILL BE GIVEN.
No refunds will be given due to the weather conditions, so please consider this when choosing a venue.
Notice Given Before Hire Date Refund Percentage
90+ days 100% refund
60-89 days 75% refund
30- 59 days 50% refund
15- 29 days 25% refund
14- Same-day No refund
This is because these goods could not be supplied to another client, resulting in a loss of income.
All payments must be paid in full 2 weeks before the event to secure the hire.
Refunds will not be given unless the cancellation in> 90 days from the date of event, less cancellation fee. This is due to any unforseen circumstances.
Deposits of $100 to secure the initial booking are 100% non-refundable.
A ‘ change of date ‘ is permitted due to unforeseen circumstances. Further costs may apply if a request is placed to move the date again.
Credits may be issued to be used towards your original order within 12 months from cancellation or your order transferred to a new date as agreed upon by both parties.
DAMAGES / BOND
The equipment is not to be used without parental supervision.
Children must be supervised at all times.
The hire cannot accept any responsibility for any injuries as a result of unsupervised children or if the child is left unattended.
Depending on what package is hired, a bond will be required, This can be from $100-$500, depending on which package is chosen.
For any damages from scratches, scraps, dents, or broken parts during the event, the bond will not be refundable.
The bond is fully refundable under the following conditions:
All equipment is returned on time, in good working condition, and with no missing parts.
There is no evidence of misuse, negligence, or breach of the hire agreement.
The hirer has complied with all terms and conditions outlined in the rental agreement.
All equipment is checked for damage before delivery and post set-up.
The hirer agrees to pay full replacement cost if any equipment is severely damaged, lost, or stolen.
If any equipment is found chipped, burnt, or anything of similar nature, the hirer will be notified and the repair amount will. be subracted from the bond. The remainder of the bond will be refunded.
Bond refunds will be processed within 5–7 business days of the equipment being returned and inspected.
CONDITIONS OF VENUE
To ensure the safety of our venue, staff, and guests, the following conditions apply when transporting and setting up heavy items on the premises:
Depending on which equipment is hired, delivery and set up may not be available if it is required upstairs or second story.
It is important for the hirer to notify the company of which venue the equipment is required, as it can impact the booking depending on which equipment. This is due to the safety of our staff, as some items are heavy and may require more than 2 people to deliver and set up.
In the event that the Equipment is to be delivered to a commercial property (such as a function centre or public park), delivery shall be limited to locations that permit vehicular access. It is the sole responsibility of the Hirer to liaise with the management of the commercial property to ensure that appropriate vehicle access is arranged, thereby enabling the Owner to complete the delivery. Furthermore, the Hirer must ensure that a secure and sheltered area is made available for the storage of the Equipment, adequately protected from exposure to water, dirt, or any other potentially damaging elements.
The time of delivery, set-up, and return will be discussed with you the week before your event and once the total invoice has been paid.
Refunds will be issued to the original method of payment unless otherwise agreed.
We are committed to ensuring a safe, respectful, and professional environment for all staff members involved in the planning and execution of your event.
By hiring our services, you agree to treat all personnel with courtesy and respect at all times. Any form of abuse—including verbal harassment, discriminatory remarks, intimidation, or physical threats—will not be tolerated.
We reserve the right to immediately remove staff from an event or terminate service if abusive behavior occurs. In such cases, no refunds will be issued, and we may seek legal recourse or damages if necessary.
WEATHER CONDITIONS AND OUTDOOR INSTALLATIONS
Weather-Sensitive Items Some props, décor elements, and equipment (including but not limited to fabric backdrops, balloons, florals and props) are not suitable for outdoor use in poor weather conditions such as rain, strong winds, or extreme heat.
Client Responsibility The Client is responsible for considering weather risks when choosing to host an event outdoors and for ensuring that a suitable backup plan is in place (e.g., marquee/tent hire or an indoor venue alternative). We’re happy to offer advice on what works best in certain conditions, but the final decision rests with the Client.
Right to Refuse Setup Due to Weather Agapi Mou Events reserves the right to delay, modify, or decline the setup of any items deemed unsafe or at risk of damage due to current or forecasted weather conditions. This decision will be made on-site, in the interest of safety and preservation of hired items.
No Refunds for Weather-Impacted Items If setup is not possible due to weather and no suitable contingency has been arranged, refunds or credits will not be provided for any affected services or items.
